Return Policy
Return & Refund Policy
At the heart of our brand is the desire to bring balance and enrichment to your life. If your 2-in-1 Smart Cup doesn’t perfectly harmonize with your lifestyle, we are here to make it right.
30-Day Peace of Mind
You have 30 days from the date of delivery to request a return. To be eligible, the item must be in its original condition—unused, with all cables and manuals, and in its original packaging.
How to Initiate a Return
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Contact Us: Reach out to our support team with your order number.
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Review: We will provide a return authorization and the shipping address.
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Ship: Package the unit securely to ensure it arrives back to us in its unique, original form.
Refund Process
Once we receive and inspect your return, we will notify you immediately. Approved refunds are processed back to your original payment method within 5–7 business days.
Damages & Defects
We strive for perfection, but if your product arrives damaged or with a technical fault, please contact us right away. We will arrange a complimentary replacement to ensure your daily routine remains uninterrupted.
Exchanges
The fastest way to find your perfect balance is to return the item you have and make a separate purchase for the new item once the return is accepted.